At Essentials, our goal is to provide you with the very best spa experience possible. In order to do so, we have established policies to assist our staff and to benefit you, our most valued guest, as we strive to become your preferred spa in Palm Beach County. 


GIFT CARDS
You may purchase gift cards in any dollar amount for services, products, and gratuities. All gift cards and gift certificates are non-refundable and non-redeemable for cash.  We regret that lost or stolen gift cards and gift certificates will not be replaced.


SPA ENVIRONMENT
As a courtesy to other guests, please maintain a quiet level of conversation while in the spa. All cell phones and electronic devices should be silenced or turned off upon check in.

Child Care Policy
We love kids!  However, it is not safe or appropriate for your infant or young child to be left unattended in our spa sitting room or in our treatment room with you while you are receiving a spa service. We will not be able to accommodate your appointment if your young child must accompany you during the service. It may possibly be noise distraction to our clients and Spa atmosphere.

ARRIVAL TIME
To maximize your time spent being pampered, we ask that you arrive before your scheduled appointment to prepare for your treatment(s). First time clients should arrive at least 10 minutes prior to a scheduled appointment to fill out a treatment form. We regret that late arrivals will result in reduced service time, though the full service price will be charged for these services. 

BOOKING APPOINTMENTS
We recommend that you make an appointment ahead of time, especially for weekend services, as we tend to book up very quickly. For appointments lasting longer than an hour, couples’ massages, group appointments, and dual services, we require a valid credit card to hold the appointment when booking.


CONFIRMATIONS
As a courtesy to you we will make our best effort to confirm all appointments via telephone or email the day before your scheduled service. However, if the reminder call cannot be made the client is still responsible for their appointment and to adhere to the cancellation policy. Please let us know your preferred method of contact when you book your spa service. If you should need to reschedule or cancel your treatment, please adhere to our cancellation policy and speak directly with one of our front desk staff.


CANCELLATIONS
Should you need to cancel or reschedule an appointment, please provide us with at least 24 hours notice. Cancellations not provided within at least 24 hours notice will result in your credit card being charged the full service amount. Please note that cancellations cannot be made via our voicemail system; you must call during office hours and speak directly to one of our front desk team members Monday through Saturday 9am – 8pm, and Sunday 10am – 7pm.
Note: Spa Days require 48 hours cancellation or rescheduling notice, and Group Appointments/Parties (3 or more people) require at least 72 hours notice. We appreciate your understanding.


CHILDREN AND TEENS
Select services are available for children and teens (12-17). 
Young adults must be supervised by parent or guardian during any
Spa services such as massage therapy, body treatments, facials, or any one-on-one services. Young adults must wear a bathing suit during services.  

RETURNS
Un-opened merchandise may be returned for a refund within 7 days of purchase. There is a 20% restocking fee for all returned merchandise. We apologize, but opened merchandise is non-refundable.